Return & Cancellation Policy:

Making adjustments or canceling your order before it has shipped

If you need a change made to your order you should contact us as soon as possible after placing the order so we can adjust or cancel it before the order has shipped. Usually there is at least a 12-hour window after the order is placed to try to adjust some items, ask to combine shipping costs from multiple orders or to cancel your order in its entirety. However, there is no guarantee that you will be able to reach us before the order has shipped. 

Refunding delivered sealed products

If you would like to return any factory-sealed merchandise after receiving it, for any reason, simply contact us within 7 days of receipt. Once you are given approval for the return, return the merchandise in the same condition it was sent, and we will refund your purchase price, less the shipping charges. If the return is being made due to a mistake on our part, we are responsible for sending the you a pre-paid, trackable parcel to return the merchandise. However, if an item was sent to you sealed (for example, a sealed starter deck) and you opened the item, that item cannot be returned. There are no exceptions to this policy. 

Refunding delivered singles

Due to the volatile nature of the singles market, we do not accept returns on single cards. However, there are two exceptions to this policy.

1) If you are not satisfied with the condition of any single cards you have received, simply contact us within 48 hours of receipt. We will either issue you a partial refund or ask that you return the item for a replacement or full refund. If the condition of the card is in question or the item has been damaged in transit and we request it to be returned, it is our responsibility to supply you with a pre-paid method of return for the merchandise. Once we receive the returned merchandise (in the same condition it was sent) we will either exchange the item(s) or provide a full refund depending on your preference and product availability.  

2) All orders are checked for accuracy before being shipped, but it is still possible for mistakes to happen. If you have accidentally received item(s) that you did not order or items you ordered are missing, simply contact us within 48 hours of receipt. It is our responsibility to supply you with a pre-paid method of return for the merchandise or to reship any missing items. Once we receive the returned merchandise, in the same condition it was sent, we will issue you a full refund. 

 

Graded Cards & Vintage Products are FINAL SALE

Any and all Graded Cards are “Final Sale”. These items can not be returned nor exchanged. 

Any and all Vintage sealed merchandise are “Final Sale”. These items can not be returned nor exchanged. 

Vintage is defined as any product that is no longer in print. A perfect example would be a Pokemon Base Set Booster Box.

Graded cards are defined as any card that has been evaluated by a 3rd party authenticator or grader. This includes but is not limited to PSA, CGC, BGS etc.

Breaks & Live Stream

Any and all product opened live by us for you is to be considered “Final Sale”. There will be absolutely no exceptions to this policy. 

If the parcel is undeliverable by the carrier for any reason and is returned to us, there will be no refund. You will be responsible to cover shipping charges to send the items back to you. We highly recommend you double check the shipping address on your account.